Dance Direct FAQs

Returns Information 4

• What is your returns and exchange policy?
• When will my return be processed?
• Do you offer exchanges?
• What is the returns address?

Order Information 6

• I have not received a confirmation e-mail for my order?
• Can I amend an order?
• Can I cancel an order?
• I have received a faulty item, what do I do?
• I have received a wrong item, what do I do?

View all 6

Product Information 4

• An item I want to order is currently out of stock, when will this come back into stock?
• Where can I find your size guides and care instructions?
• What is a drop ship item?
• I have ordered a tutu and when worn it sticks up, what can I do?

Shipping and Delivery Information 7

• When will my order be despatched?
• What are the international taxes, duties, etc. that I have to pay?
• How can I track my order?
• Where is my order?
• How do I report issues with my delivery once I have received it?

View all 7

General Information 9

• Can I request a catalogue?
• Do I receive a discount as a dance teacher?
• What are the website’s terms and conditions?
• What payment methods do you accept?
• How do I unsubscribe from your mailing list?

View all 9